Welcome to our new blog series, showcasing positing customer stories and case studies.
We’re creating these because we understand that what customers say, and their experiences with our products and services, matter most. It’s these positive customer experiences that have helped James Heal stay successful all these years – since 1872, we’ve set the standard in materials testing, helping brands, retailers, manufacturers and laboratories across the world, achieve accurate and reliable test results.
This month, we’re shining our spotlight on our customer, Labtech, based in Germany. They wanted to share their positive story of using our TruFade light fastness tester, and how it’s helped them to improve customer satisfaction.
Labtech is an independent, accredited laboratory, specialising in both physical and chemical testing for textile materials. The company invests in the most modern testing technology, and in the development of new test methods. For more information, see: www.labtech-gmbh.de
Before using James Heal ‘s TruFade, Labtech were using the Atlas Xenotest 150S+, but found its user inter face difficult to operate. “The bulky sample space made exchange of samples quite difficult,” explained their Lab Manager . Frustrated by the complicated handling, they selected James Heal .
Before using James Heal 's TruFade, we were using the Atlas Xenotest 150S+, but found its user inter face un-user friendly. The bulky sample space made exchange of samples quite difficultLab Manager, Labtech
“We chose the TruFade based on our previous positive experiences with James Heal’s products. We had also received positive reviews of the instrument, so we decided to proceed to see if TruFade could help us achieve our testing objectives and overcome our previous challenges. We would recommend the TruFade for its good handling, and extremely low
susceptibility to failure. Also, the excellent service and support provided by James Heal means we have a reliable partner to depend on.”
We would recommend the TruFade for its good handling, and extremely low susceptibility to failure. Also, the excellent service and support provided by James Heal means we have a reliable partner to depend onLaboratory Manager, Labtech
Since switching to TruFade, Labtech has reported the following benefits:
We asked Labtech what their favourite feature of the TruFade instrument was:
“The intuitive user inter face! Also, compared to alternative machines we have used, the permanent control of the measuring parameters by BST is a key benefit of TruFade.”
TruFade™ Light Fastness Tester with TestWise Touch™, is used to test the light fastness of textiles and other materials.
Suggested end uses and materials:
Since 1872 we’ve been on a mission to improve every aspect of materials testing, so our customers can achieve consistent and accurate results, every time. Trusted by leading brands, retailers, manufacturers and laboratories in over 70 countries.
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