World class support

Bringing expertise and calibration right into your laboratory...As specialists in all aspects of fabric and colour fastness testing, our experts are available to guide you through the complex world of standards, retailers’ requirements and applications. Visit our KnowledgeHub, online support portal, to view FAQs or submit a support request

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The right support for you

As a James Heal customer, you get access to TechSmart™, our expert technical and applications support service. Our range of free and paid support options give you reassurance that should a problem arise, we’re here to help, wherever you are in the world.

Our support options

Service & Calibration

Unexpected repairs have a cost, so it’s important to keep your testing equipment running well through regular service and calibration, to minimise disruption and maximise your investment.

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Spares & Repairs

We’re here to provide quick and effective help when instruments break down and get you back up and running with the least possible delay.

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