The right support for you

As a James Heal customer, you have access to our expert technical and applications support wherever you are in the world. We offer support in various ways; from our free online KnowledgeHub, to paid support, consultancy and training.

TechSmart™

TechSmart™ is our free online support service, available to all James Heal customers.

  • Access to our online KnowledgeHub, 24 hours per day, 7 days per week
  • Subscription to the TechTalk™ newsletter for knowledge-based articles, ideas and trends
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TechSmart™ Pro

TechSmart™ Pro is a bespoke training and consultancy service for high-level technical support.

Everything from TechSmart, plus:

  • Custom consultation and/or training at your choice of location
  • Expert one-to-one guidance on using the instrument
  • Applications advice
  • Interpreting Standards and Test Methods
  • Advice on how to correctly prepare specimens for testing Contact your local agent or James Heal for more details.
Enquire today

TechSmart™ Titan

TechSmart™ Titan is for customers with a Titan or Titan 10 instrument that is operated by TestWise™ OS.

Everything from TechSmart, plus:

  • Direct access to James Heal Technical Experts
  • Online applications support
  • Remote trouble-shooting and diagnostics
  • Free software updates and bug fixes
  • Free annual software upgrades
  • Access to ticket portal to check support status
  • Support for over 500 standards
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