World class testing instruments should be matched with world class servicing and calibration. James Heal’s highly trained and experienced team of Engineers are uniquely qualified to provide instrument support to our customers, whether it be ensuring accuracy through calibration, performing a service, or fixing a problem.
For laboratories who demand the highest standards, James Heal can offer both UKAS and ISO calibration and certification (ISO/IEC 17025). This ensures that each instrument fully complies with any relevant standards – with no compromises.
James Heal staff regularly visit all corners of the globe to perform calibration, with updated calibration certificates available within 48 hours via our online portal. Each visit also entitles the owner to 12 months of free technical support on that instrument, from date of calibration.
Take advantage of preventative maintenance by having your instrument serviced by James Heal Engineers. Servicing visits by our UKAS accredited engineers will help to minimise downtime and ensure the instrument performs to its usual exceptional standard, every time.
James Heal’s team of Engineers average in excess of 12 years field engineering experience, and travel the world ensuring exceptionally high standards of quality and performance for our customers. This could include rectifying faults, replacing broken or worn parts, and making adjustments to ensure your equipment is in the best possible condition, and remains accurate and reliable.
In the unexpected event you have an issue with a James Heal instrument, it can mean downtime and an impact on productivity and output. Whether it be an electrical or mechanical problem, James Heal’s team will work with you to quickly arrange a solution. With extensive spare parts available, our Engineers will soon have you back up and running, with the least possible delay.
Find out more about how we can support your instruments by speaking to our dedicated Service & Calibration Team. Click here to get in touch.