The Service & Calibration Technician role in the PPT Group is key to the excellent Service and Support solutions of James Heal, Mecmesin and Alluris product for our North American customers, based out of Sterling, Virginia.
The role will carry out on-site and off-site service and calibration work to a consistently excellent standard responding to customers’ needs through a consistent Customer Focus approach.
The Technician will act as the responsible person whilst working on and off site, ensuring that all departmental procedures, H&S and Quality policies and Safe Working Procedures are followed in line with the Company Values, they are also to work proactively and collaboratively with all colleagues and interested parties.
The Service Engineer will offer leadership and will share best practice and service to other Service Engineers ensuring that service and calibration is consistent between all engineers, and make promote and adopt Innovative recommendations for continuous improvements.
VP of Operations
For whom responsible
Any other work colleagues who may accompany him/her during their daily activities
Effective and regular internal and external communication is crucial.
The role of the Service Engineer is integral to the effective operation of the Service and Calibration Department. The post holder must engage in regular internal and external communication with customers, agents and all functions across the business to ensure the efficient operation of the department including: –
The candidates will possess the following competencies in line with the James Heal Company values: –
Employment & Educational Background
The Job Description is a broad statement of the purpose, scope, and responsibilities essential to performing within the role to a required standard. The role and responsibilities thereof defined within will change with technology, working practices and redefining of roles, and with this in mind, the process will be reviewed as changes demand. The format does not require every single task to be recorded, instead the Job Description is written in a ‘generic’ style that permits flexibility but defines the boundaries of responsibility and accountability.
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