It is the policy of James Heal to supply Testing Instruments, Test Materials and Service and Calibration at a quality level, which fully meets and preferably exceeds our customers’ expectations.
The Company supplies its products and services to comply with customers’ and all applicable statutory and regulatory requirements. View our UKAS ISO 17025:2005 certificate.
The culture of the Company is one of continuous improvement and learning throughout its activities.
It is the Company’s policy to run and maintain an effective Quality Management System (QMS) – one that meets and addresses the requirements of both ISO 9001:2015 and ISO/IEC 17025:2017.
We offer a range of UKAS accredited calibration services download our UKAS schedule of accreditation.
The QMS regularly evaluates the processes involved and ensures consistency in meeting customers’ requirements. View our ISO 9001: 2015 certificate.
In order to do this we: –
The Company is committed to monitoring the effectiveness of the QMS by reviewing diligently all relevant data and inputs, which together constitute a measure of customer satisfaction.
Customer focus and quality objectives have been defined and included within the QMS, so as to ensure that our products and services are fully compliant.
It is an accepted responsibility of the Management Team to ensure that the Quality Policy is understood by every employee and that it is continuously maintained.
The application of ISO 9001:2017 and ISO/IEC 17025:2005 ensure continuous improvement of the Quality System and the provision of a suitable framework for establishing and reviewing realistic and measurable quality objectives. Quality objectives are subject to continuing review by means of an internal audit programme, and the results are discussed and evaluated at each Management Review Meeting.