Over the past year, we have seen an increasing number of counterfeit test materials in the market. Although packaged convincingly to look like a James Heal product, these copies are not produced to the standards and quality controls that we abide by.
Our test materials are manufactured to the highest possible quality, and we work within tight tolerances to meet strict standards. We also put a lot of effort into sourcing the raw materials, and controlling the conditions of production.
Counterfeits present a big risk to customers, as without these controls the consumables cannot provide accurate results. We have tested copies against our own product and found the results to be completely different. This calls the integrity of any test results from fake James Heal consumables into question.
To protect our customers, we have taken steps to make our products easy to distinguish from imitations.
The hologram has been designed and licensed to us – it is quick to identify and difficult to replicate, as we hold the rights to the master hologram. It acts as a sign of authenticity.
Using a secure custom label means any attempt to enter the package is immediately obvious. This ensures the customer is the first person to open the product in laboratory conditions.
It is important that our customers use consumables that meet the requirements of the standard, and by adding these additional measures to our packaging we are providing reassurance that this is the case.Guy Smithurst, Test Materials Business Unit Manager
Our Test Materials can only be bought from James Heal and our trusted network of partners around the world, we do not use secondary resellers. You can find the contact details for our Distributor network on the Contact section of the website.
Things to look our for when purchasing James Heal Test Materials:
If you have any concerns about the provenance of your consumables, please do not hesitate to get in touch. You can read more about our range of Test Materials here.
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