We have three areas of online support available to you; Engineering Support, Applications Support and our Customer Service Team.

Please note, users must register separately for the two KnowledgeHubs, but can have the same username and password for both.

Engineering Support KnowledgeHub

Engineering Support provided by our instrument engineers. Use this area for:

  • Spare Part Enquiries
  • Warranty Issues
  • Instrument Failures
  • Software Installation Issues
  • Certificate of Calibration Questions
Engineering KnowlegeHub

Applications Support KnowledgeHub

Applications Support provided by our Material Technologists. Use this area for:

  • How to use instruments and Test Materials
  • Questions regarding Standards and Test Methods
  • Instrument suitability
  • Interpretation of test results
  • Operator's Guides
  • Material Safety Data Sheets
Applications KnowledgeHub

Customer Service & Support Team

A contact form that goes to our Customer Service & Support team, for any other enquiries:

  • Sales or Product Enquiries
  • Feedback and Complaints
  • Log In Issues
  • Careers and Vacancies
  • Other Enquiries
General Contact Us Form