We’ve improved how we support our customers, as we aim to provide not only the highest quality instruments and test materials – but the service and support to match. Taking on board customer and user feedback, we have re-developed our overall support offerings and called it TechSmart – our new name for Technical and Applications support.
Customers can access TechSmart support in many different ways; and we have summarised this below.
As a James Heal customer, you have access to our expert technical and applications support wherever you are in the world. We offer support in various ways; from our free online KnowledgeHub, to paid support, consultancy and training.
TechSmart™ is our free online self-support service, available to all James Heal customers.
TechSmart™ Pro is a bespoke training and consultancy service for high-level technical support. You get everything from TechSmart, plus:
Contact your local agent or James Heal for more details.
TechSmart™ Titan is for customers with a Titan instrument that is operated by TestWise™ OS.
Everything from TechSmart, plus:
Laboratory Managers, Technologists and Operators rely on James Heal’s expert support to increase efficiency and minimise downtime. TechSmart Super is our paid support package, recommended for customers with a Titan universal testing instrument.
As textile technologists ourselves, we know that providing the best instruments is only half of the equation. Some support issues can only be resolved through specialist advice, diagnostics and applications support for your instrument and software – direct from the experts.
If you have a Titan instrument with TestWise software, and have previously had a support agreement with James Heal that has now expired, you may wish to consider renewing your support package.
Renewing your expired support package is entirely optional, but a TechSmart™ Titan support agreement from James Heal will ensure your continued access to the following exceptional benefits:
The TestWise 2017 software upgrade is available for FREE for customers with a TechSmart™ Titan Software & Applications Support Package. Renewing your support package now ensures that the privileges of software maintenance and technical/applications support can continue uninterrupted.
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