KnowledgeHub

Welcome to the KnowledgeHub, our online customer help centre.

How to use the KnowledgeHub:

There are two types of support: ‘Engineering’, and ‘Applications’.

Engineering Support is provided by our Instrument Engineers

Use this area for:

  • Spare Part Enquiries
  • Warranty Issues
  • Instrument Failures
  • Software Installation Issues
  • Certificate of Calibration Questions

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Applications Support is provided by Material Technologists

Use this area for:

  • How to use instruments and Test Materials
  • Questions regarding Standards and Test Methods
  • Instrument suitability
  • Interpretation of test results
  • Operator’s Guides
  • Material Safety Data Sheets
  • Problems which need testing solutions

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