Frequently Asked Questions

Frequently Asked Questions

This collection of Frequently Asked Questions (FAQs) provides brief answers to many common questions about ‘James Heal’ Textile Testing Instruments, Test Materials and Services. Links are provided to more detailed information available from this web site.

Who should I contact to discuss my requirements?

We supply our products and services through a global network of Agents and Distributors. We have partners in over 60 countries, who are ready to service your needs.

If you are outside of the United Kingdom:

Please make contact with your local James Heal Agent or Distributor.

To find the nearest contact, please view our Global Network Map.

If you are in the UK:

Please contact James Heal:

Telephone:  01422 366 355

Email: sales@james-heal.co.uk 

 

Service and Calibration

  1. What specific arrangements for Service, Calibration and Technical Support exist in China?

    2. We have sub-contracted these arrangements to our very capable and experienced Chinese Partners, who operate these services under the name of ‘James Heal Service and Calibration Asia’. Please contact:

    Introtech (Hong Kong) Ltd – terrence@itloffice.com

    Introtech (Shanghai) Ltd – alfredso@itloffice.com

  2. Can I get my instrument repaired and/or calibrated?

    3. Some instruments or parts of instruments are small or convenient enough to return to our factory for repair and/or calibration. We do have a repair service. Please contact support@james-heal.co.uk for advice.

  3. How often should I have my instruments serviced and calibrated?

    4. The frequency of servicing should be at least once per year. Instruments with a lot of moving parts will gradually deteriorate, if they do not receive expert intervention. Regular servicing reduces the possibility of annoying breakdowns and preserves the value of your original investment.

    As far as re-calibration is concerned, here again we recommend at least once per annum. If the calibration drifts, for whatever reason, you may be basing decisions on inaccurate test results. That could be potentially damaging to your Business! If you are audited and/or assessed by a third party, regular re-calibration will generate confidence in your Quality Management System.

Test Materials

  1. Do you offer Certification of your Products?

    2. Certification falls into two categories.

    If you need a Certificate of Calibration for a Testing Instrument, we can supply one with a new instrument and subsequently arrange for a ‘James Heal’ engineer to visit your factory for re-calibration at an appropriate interval.

    In many countries, we arrange regular service and calibration tours, meaning that our instrument technicians will visit you at about the same time each year. Even if you are a long way from us, the cost can still be quite reasonable, as the travelling expenses are shared between all tour participants.

    All of our Calibration Procedures are based on ISO 17025. The key Procedures are UKAS (United Kingdom Accreditation Service) accredited.

    If you need a Certificate of Conformity for a Test Material, these are available to down load, free of charge, from this website. Click here to register for access.

Testing Instruments

  1. How do I find information about Testing Instruments or Test Materials?

    2. Start by browsing our products. Alternatively, use the product search facility. You can search by test method, key word, application or product name.

    If you cannot find the product you need, complete our online enquiry form, and we will respond as quickly as we can.

  2. What if need something different or non-standard?

    3. Whether it’s a Testing Instrument, Test Material or Service, please enquire and seek our advice and suggestions. We are open-minded and flexible and are always willing to consider variations to existing products or even new products.

  3. Where are your products manufactured?

    4. All James Heal Testing Instruments and Test Materials are designed and manufactured at our Headquarters and Factory, located in Halifax, United Kingdom.

    We have modern, precision, state-of-the-art, design and manufacturing facilities.

    If you would like to look at our facilities and to check our capabilities, please let us know. We shall be really delighted to arrange a personal visit!

  4. How long are your Lead Times?

    5. We aim to keep lead times for Testing Instruments relatively short. Normally, we can supply most standard instruments within approximately 4 weeks. However, we do experience periods of unanticipated, high demand and, under these circumstances, lead times may become more extended. However, if your requirements are urgent, we undertake to do whatever we can to satisfy your needs.

    Standard Test Materials are kept in stock and we can therefore meet most demands without delay.

  5. What is your Guarantee or Warranty Period?

    6. Most of our Testing Instruments have an automatic 18 months’ warranty. There are however a few exceptions, where the period is limited to 12 months. It is possible to pay a small premium to extend any warranty period. Please ask for more details.

    Test Materials are sold with a 6 months’ warranty, subject to correct storage and use.

  6. How can I get troubleshooting help?

    7. We give preference to users, who take out a service and/or calibration contracts with us. If you have a contract, then we provide engineering and applications support without additional cost.

    Please contact support@james-heal.co.uk.

    We shall need:

    -       Serial number of the instrument

    -       Approximate date of purchase

    -       Date of last service or calibration

    -       Detailed description of the problem

  7. How can I stay up to date with your developments?

    8. Sign up for our Newsletter on the CONTACT US page.

    Join the Textile Testing Forum on LinkedIn. Here you can engage with experts in the testing field and post your questions.